Crisis Services

Crisis Support When It’s Needed Most

Community-based crisis support designed to provide safety, stabilization, and clear next steps when immediate care is needed.

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‍If this is a life-threatening emergency, call 911. You can also call or text 988 for immediate emotional support.

988 National Crisis Lifeline

The 988 Suicide and Crisis Lifeline provides free, confidential support 24 hours a day, 7 days a week. Anyone can call or text 988 to connect with trained counselors who offer immediate emotional support, guidance, and crisis intervention. The Lifeline is available nationwide to anyone experiencing emotional distress or a mental health crisis, regardless of location.

Brothers’ Keeper Crisis Services

Brothers' Keeper provides community-based crisis services across the Greater Richmond region. Our team delivers in-person assessment, stabilization, and follow-up support, and works with 988, hospitals, schools, and other partners to connect individuals and families to the right level of care.

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Our crisis services

Levels of Care Designed for Crisis Support

Crisis Mobile Services

In-person crisis support delivered where people are, including homes, schools, and community settings. Our trained team responds to assess safety, stabilize the situation, and determine the most appropriate level of care. Mobile Crisis is accessed through the 988 Suicide and Crisis Lifeline.

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Community Stabilization

Short-term, structured care for individuals who need more support than a mobile response can provide. Services focus on safety, assessment, and stabilization within a secure environment, typically lasting 5 to 7 days.

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23-Hour Crisis Receiving Center

Rapid intake, evaluation, and short-term intervention for urgent crisis situations. The CRC supports individuals who need immediate assessment and stabilization in a structured office setting before the next level of care is determined.

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Residential Crisis House

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what happens next

What to Expect During a Crisis Referral

When someone is experiencing a crisis, clarity and structure matter. Our team follows a consistent process designed to prioritize safety, assess immediate needs, and determine the most appropriate level of care.

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Initial Contact and Assessment

The process begins with a conversation to understand the situation and assess immediate safety concerns. Our team gathers the information needed to determine urgency and identify the right response.

Determining the Level of Care

Based on the assessment, we determine the most appropriate level of intervention. This may include a mobile crisis response, community stabilization, evaluation at our 23-Hour Crisis Receiving Center, or admission to our residential crisis program.

Stabilization and Safety Planning

If services are initiated, the focus shifts to stabilization and creating a clear safety plan. The goal is to reduce immediate risk, provide support, and restore stability.

Coordination of Next Steps

Before services conclude, we coordinate next steps to support continuity of care. This may include referrals to outpatient therapy, medication management, housing or food assistance, and connection to ongoing community-based support.

If You’re Facing a Crisis, We’re Here to Help

Our team is available to assess the situation, provide immediate support, and guide the next step in care. For an active crisis, call or text 988 to reach the Suicide and Crisis Lifeline.

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