Our Mobile
Crisis Response
Mobile Crisis Response provides in-person assessment and support for individuals experiencing a mental health crisis. Our trained crisis team travels to the person's location, such as a home, school, or community setting, to assess safety, stabilize the situation, and determine the most appropriate next steps.
Mobile Crisis Response is accessed through the 988 Suicide and Crisis Lifeline, which coordinates with our team to dispatch in-person support when needed. This service is designed to reduce unnecessary hospitalization when possible while supporting safety and appropriate care.
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When to Consider Mobile Crisis Support
Mobile Crisis Response may be appropriate when someone is experiencing:
- Escalating emotional or behavioral distress
- Safety concerns related to mental health
- Significant changes in mood, behavior, or daily functioning
- A situation that needs immediate in-person assessment
- A need for structured intervention beyond a phone call
If you are unsure whether Mobile Crisis Response is the right fit, our team can help determine the appropriate level of care. For an active crisis, call or text 988 to reach the Suicide and Crisis Lifeline.
Initial Contact
In-Person Response
Stabilization and Safety Planning
Coordination of Next Steps
Our Mobile Crisis Care
Our mobile crisis team is guided by clear standards of safety, professionalism, and respect. Every response is built around providing immediate support while maintaining dignity and stability.
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Common Questions, Clear Answers
Mobile Crisis Response provides in-person assessment and support for someone experiencing a mental health crisis. A trained team responds to homes, schools, hospitals, and other community settings to assess safety, stabilize the situation, and determine the most appropriate next step.
Mobile Crisis Response is accessed through the 988 Suicide and Crisis Lifeline. If you or someone you know is in an active mental health crisis, call or text 988. The 988 team will assess the situation and dispatch our mobile crisis team when in-person support is appropriate. For medical emergencies, call 911.
Response times are coordinated through 988 based on the urgency of the situation. Once our team is dispatched, we work to arrive on-site as quickly as safely possible. Response speed depends on factors like location, time of day, and team availability.
No. Mobile Crisis Response is designed to reduce unnecessary hospitalization when possible. Our team assesses safety on-site and works with the person to identify the right level of care, which may include staying home with a safety plan, connecting to outpatient services, or in some cases, voluntary transport to a higher level of care. Decisions are made collaboratively whenever clinically appropriate.
We accept Anthem, Aetna Better Health, Magellan, Humana, Sentara, and United Healthcare/Optum. Coverage and eligibility vary by plan, so contact our team and we can help verify your specific benefits.