Privacy Notice

Introduction

Brothers' Keeper, Inc. ("Brothers' Keeper," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website and reach out to us for information about our services. This Privacy Policy explains what information we collect through www.brotherskeeperinc.com, how we use it, and the choices you have regarding your information.

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Brothers' Keeper is a licensed behavioral health provider. If you become a client and receive services from us, additional privacy protections under the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2 (governing substance use disorder records), and Virginia state law will apply to your protected health information. Our Notice of Privacy Practices, which governs the handling of client health information, is separate from this website Privacy Policy and is provided to clients at intake. You may request a copy of our Notice of Privacy Practices at any time by contacting us at info@brotherskeeperinc.com.

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This Privacy Policy applies only to information collected through our website.
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Information We Collect

We collect the following types of information through our website:

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Information you provide directly. When you complete a contact form, request more information about a service, or reach out through our website, you may share your name, phone number, email address, insurance information, service of interest, and any personal details you choose to include in your message. If you are inquiring on behalf of another person, you may share information about that individual.

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Information collected automatically. When you visit our website, we automatically collect certain information about your device and how you interact with the site. This may include your IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, and general geographic location. We collect this information through cookies and similar technologies.

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Analytics information. We use analytics tools such as Google Analytics to understand how visitors use our website. These tools collect information about your interactions with the site to help us improve the user experience.
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How We Use Your Information

We use the information we collect for the following purposes:

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To respond to your inquiries about our services, including scheduling initial conversations and assessments.

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To verify insurance eligibility and coordinate services when you request information about becoming a client.

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To improve our website, understand how visitors use our services, and make our online presence more useful.

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To comply with legal obligations, respond to lawful requests, and protect our rights.

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We do not use information collected through our website for advertising, marketing to third parties, or targeted advertising.

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Sensitive Information

We understand that reaching out to a behavioral health provider is a personal decision, and that the information you share with us may be sensitive. Please only share the information necessary to help us understand your inquiry. Do not share information about specific diagnoses, treatment history, medications, or other detailed health information through our website contact forms. If you become a client, we will collect health information through secure, HIPAA-compliant intake processes.

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If you are in crisis or experiencing a mental health emergency, please do not rely on our website contact form for immediate help. Call or text 988 to reach the Suicide and Crisis Lifeline, or call 911 for medical emergencies.

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How We Share Your Information

We do not sell your personal information.

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We share your information only in the following limited circumstances:

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With our team members who need access to respond to your inquiry and coordinate services.

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With service providers who help us operate our website and business, such as website hosting, analytics, email, and communication tools. These providers are contractually required to protect your information.

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When required by law, such as in response to a subpoena, court order, or other legal process, or to protect the safety of individuals or the public.

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In connection with a business transfer, such as a merger, acquisition, or sale of assets, in which case affected users will be notified.

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Data Retention

We retain information collected through our website for as long as necessary to respond to your inquiry, provide requested services, and comply with our legal obligations. Website analytics data is retained in accordance with the standard settings of the analytics tools we use.

If you become a client, your health information is retained in accordance with applicable federal and state laws, and is governed by our Notice of Privacy Practices rather than this Privacy Policy.

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Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect how our website functions.

We do not respond to "Do Not Track" browser signals at this time.

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Your Rights and Choices

Depending on where you live, you may have rights regarding the personal information we collect, including the right to access, correct, or request deletion of your information. To exercise these rights, contact us at info@brotherskeeperinc.com.

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Virginia residents have specific rights under the Virginia Consumer Data Protection Act, including the right to confirm whether we are processing your personal data, the right to access and correct that data, the right to request deletion, the right to obtain a copy of your data, and the right to opt out of certain data processing activities. To exercise these rights, contact us at the email above.

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Third-Party Links

Our website may contain links to third-party websites, such as insurance carrier sites, community resources, or the 988 Suicide and Crisis Lifeline. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

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Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect information from children under 13 through our website. If we learn that we have collected information from a child under 13, we will delete that information. If you believe a child has provided information to us through our website, please contact us at info@brotherskeeperinc.com.

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Parents and guardians may contact us on behalf of minors to inquire about services. When a minor becomes a client, additional protections apply to their health information under HIPAA and Virginia law.

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Security

We take reasonable steps to protect the information we collect through our website. However, no method of transmission over the internet or electronic storage is completely secure. If you have specific health information you would like to share, please contact us to arrange a secure communication method rather than sharing it through the website.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last Updated" date at the top. We encourage you to review this policy periodically.

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Contact Us

If you have questions about this Privacy Policy or how we handle information collected through our website, please contact us:

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Brothers' Keeper, Inc.
9850 Lori Rd
Chesterfield, VA 23832
Phone: (804) 353-3585
Email: info@brotherskeeperinc.com

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For questions about our Notice of Privacy Practices, which governs the handling of client health information under HIPAA, please contact our Privacy Officer at the address above.