Our 23-Hour Crisis

Receiving Center

The 23-Hour Crisis Receiving Center (CRC) provides immediate intake and short-term crisis intervention for individuals experiencing acute mental health distress. The service is designed for rapid assessment, stabilization, and determination of the most appropriate next level of care.

The CRC is intended for urgent situations where immediate evaluation is necessary but hospitalization is not.

humana
united healthcare
Sentara
Anthem
Magellan
aenta
humana
united healthcare
Sentara
Anthem
Magellan
aenta
humana
united healthcare
Sentara
Anthem
Magellan
aenta
who 23-Hour Crisis is for

When the CRC May Be Appropriate

The CRC may be appropriate when:

  • Immediate clinical evaluation is needed
  • Someone is experiencing acute emotional or behavioral distress
  • Safety concerns require short-term supervised monitoring
  • A hospital, provider, or community partner has made a referral
  • Additional assessment is needed following a mobile crisis response

If you are unsure whether the CRC is the appropriate level of care, our team can provide guidance.

what happens next

How the CRC Visit Works

The Crisis Receiving Center operates on a structured, short-term model designed to quickly assess needs and determine next steps.
1.

Intake and Clinical Assessment

Upon arrival, individuals receive a comprehensive clinical evaluation to assess immediate safety, mental health status, and contributing factors. The assessment helps determine risk level and the most appropriate next steps in care.
2.

Short-Term Stabilization

Individuals are supported in a monitored setting for up to 23 hours, with a focus on de-escalation, observation, and symptom stabilization. The goal is to reduce immediate distress and restore stability in a safe, structured environment.
3.

Determination of Next Level of Care

Before the visit concludes, our team develops a coordinated plan based on clinical findings and individual needs. This may include referral to outpatient therapy, medication management, community stabilization services, mental health skill-building, or hospitalization when needed.
4.

Transition to Next-Step Care

Once a plan is in place, our team coordinates the handoff to the next level of care. This may include connecting you to outpatient providers, scheduling follow-up appointments, or arranging transport to a higher level of care if needed.
our approach

Designed for Individuals and Referral Partners

The CRC provides rapid intake and evaluation for individuals in active crisis and for the partners who support them. Our team coordinates with referral sources to make sure the handoff is fast, clear, and clinically appropriate.

Individuals and Families
Hospitals and Emergency Departments
Providers and Community Agencies
Law Enforcement and First Responders
Designed for Individuals and Referral Partners
frequently asked questions

Common Questions, Clear Answers

Here are answers to some common questions to help you better understand our services and how to get started.
How long can someone stay at the Crisis Receiving Center?
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Is the CRC the same as a hospital emergency room?
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Who can refer someone to the CRC?
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What happens after the 23-hour stay?
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Do you accept insurance for CRC services?
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Need Urgent Mental Health Evaluation?

If you or someone you know needs immediate mental health assessment and stabilization, our CRC team is here to help. Contact us to learn about walk-in availability and referral options, or call or text 988 if the situation is an active emergency.
contact us