Helping You Navigate

Care and Resources

Case Management helps individuals and families connect with and coordinate the services and resources they need to maintain stability and move forward.

Case Management is not therapy or skill training. It is practical coordination, helping people organize their care, reduce barriers, and access the right services across healthcare, housing, employment, and social support systems.

humana
united healthcare
Sentara
Anthem
Magellan
aenta
humana
united healthcare
Sentara
Anthem
Magellan
aenta
humana
united healthcare
Sentara
Anthem
Magellan
aenta
who case management is for

When Community Engagement May Be Appropriate

Case Management may be appropriate for individuals who:


  • Need help accessing mental health, medical, or recovery services
  • Are working to secure or maintain housing, benefits, or other essential supports
  • Are coordinating care across multiple providers and finding it hard to keep everything aligned
  • Need someone to help advocate for them within complex service systems
  • Could use a consistent point of contact to organize the supports already in place


If you are not sure whether Case Management is the right fit, our team can walk you through what we do and help you figure out next steps.

what happens next

How Case Management Works

Case Management follows a structured process designed to assess needs, coordinate services, and promote long-term stability through organized support.
1.

Assessment

Each person begins with an assessment that reviews current services, unmet needs, barriers to stability, and personal goals. The assessment shapes priorities and the order in which resources and supports need to come together.
2.

Service Coordination Plan

Our team develops a Service Coordination Plan that lays out recommended services, referrals, and clear next steps. The plan is built around your priorities, not a one-size-fits-all template.
3.

Resource Navigation and Advocacy

Your case manager works directly with you to connect with providers, complete applications, schedule appointments, and advocate for what you need within service systems. This is hands-on coordination, not just a referral list.
4.

Ongoing Monitoring

Our team checks in regularly to make sure services are working, adjust the plan as your situation changes, and stay ahead of new needs as they come up.
our approach

Our Approach to Community Engagement

What makes Case Management effective is the combination of organization, advocacy, and follow-through. Our team coordinates the moving pieces of your care so you do not have to do it alone, and we stay involved long enough to make sure connections actually take hold.

Organized, Coordinated Care
Clear Communication Across Providers
Advocacy and System Navigation
Practical Help Reducing Barriers
Our Approach to Community Engagement
frequently asked questions

Common Questions, Clear Answers

Here are answers to some common questions to help you better understand our services and how to get started.
Is Case Management the same as therapy?
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How often will I meet with a case manager?
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Can family members be involved?
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Do you help with housing or benefits applications?
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Do you accept insurance?
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Need Help Navigating Services or Community Resources?

Contact our team to learn more about Case Management, eligibility, and how a case manager can help you organize the supports you need. We will walk you through next steps.
contact us